Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Geography
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Coordination
Changing what is done based on other people's actions.
Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Active Listening
Listening to others, not interrupting, and asking good questions.
Speaking
Talking to others.
Social Perceptiveness
Understanding people's reactions.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Active Learning
Figuring out how to use new ideas or things.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Reading Comprehension
Reading work-related information.